Refund Policy

Effective Date: 04.09.2025

At EBIT-1 SIA (Vebwood), we stand behind the quality of our products and services. As a B2B supplier, all sales are final once confirmed. However, we recognize that issues can occur, and our policy ensures fairness while protecting both parties.

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1. General Rule

• All orders are non-refundable once confirmed and shipped, except in cases of verified damage, defect, or error caused by us.

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2. Damaged or Defective Goods

• Customers must inspect shipments upon delivery.

• Any claims must be made in writing within 5 business days of receipt, with photo or video evidence of the issue.

• We may arrange a third-party inspection if necessary.

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3. Resolutions Offered

If a claim is verified, we may, at our discretion:

• Issue a partial or full refund

• Offer a discount on the affected goods

• Replace or take back the goods at our cost

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4. Exclusions

Refunds will not be granted for:

• Issues caused by improper storage or handling after delivery

• Customer’s change of mind or order cancellations after shipment

• Delays caused by customs, port congestion, or external logistics factors

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5. Large Orders

For 10+ container contracts, a schedule and agreement will be established in advance. Refunds or replacements apply only to the specific affected containers, not the entire order.

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6. Shipping & Insurance

• Shipping costs are non-refundable unless the issue is directly caused by us.

• If goods are insured (upon customer request), claims may be handled through the insurance provider.